Essencie

Frequently Asked Questions

• Where is Essencie jewellery made?

  Essencie jewellery is thoughtfully designed and handcrafted in Jaipur by skilled artisans. Each piece reflects our commitment to craft, emotion, and form, resulting in subtle variations that make every piece unique.

• What materials are used in Essencie jewellery?

  Essencie jewellery is crafted in brass and finished with gold or silver rhodium plating. Each piece is treated with an anti-tarnish coating to enhance durability and everyday wear.

• Are the product colours shown on the website accurate?

  We make every effort to display product colours and finishes as accurately as possible. Minor variations may occur due to lighting conditions during photography or differences in device screens. Such variations are natural and should be expected.

• How can I get more information about a product?

  We’re happy to help. You may reach out to us for product details, styling advice, or care information via:
  Email: care@essencieofficial.com
  WhatsApp: +91 95099 53132

• How do I choose the correct jewellery size?

  Choosing the right size is important. If you need assistance, our team will gladly guide you through sizing and fit. Please contact us on 

  Email: care@essencieofficial.com
  WhatsApp: +91 95099 53132

• Can I add a personalised gift message or gift wrap my order?

  Yes. You can add a personalised gift message during checkout and select the gift wrap option on the product page.

  
  If you’ve already placed an order and missed this step, please contact us at the earliest via WhatsApp or email, and we’ll assist where possible.

• How will I know when my order is shipped?

  Once your order is shipped, you will receive a shipping confirmation via email or SMS, along with tracking details.

• How long does Essencie take to ship an order?

  Ready-to-ship pieces: Dispatched within 48–72 hours

  Made-to-order or prepared pieces: Dispatched within 7–15 business days

  Delivery timelines may vary based on location and courier partner.

• Do you offer Cash on Delivery (COD)?

  Yes, COD is available for select locations in India. A flat COD charge of ₹99 applies.

• Do you ship internationally?

  Currently, Essencie ships within India only. International shipping may be introduced in the future and will be communicated on our website.

• Can I cancel or change my order after placing it?

  Cancellation or modification requests depend on the order status and product type. Please refer to our Cancellation Policy for detailed information. We recommend contacting us immediately for assistance.

• Do you accept returns or exchanges?

  Returns and exchanges are accepted only in cases of damaged or incorrect products received. Please review our Returns & Exchanges Policy for eligibility, timelines, and process.

• Does Essencie jewellery come with a warranty?

  Essencie does not offer a warranty on its jewellery. However, select care or restoration services may be available at an additional charge. Please refer to our Jewellery Care Guide for details.

• Will the jewellery tarnish over time?

  Essencie jewellery includes an anti-tarnish finish to reduce tarnishing. Over time, natural wear may cause changes in finish depending on usage, environment, and care. This is a natural characteristic of plated jewellery.

• How should I care for my Essencie jewellery?

  We recommend avoiding contact with water, perfume, sweat, and chemicals. Please refer to our Jewellery Care Guide for detailed care instructions.